Delivery Service & Returns (HONG KONG only)

We deliver to all parts of Hong Kong and Singapore as per the delivery schedule below. No delivery will be made under the following circumstances: a) public holidays, b) Typhoon signal no.8 (or above), c) black rainstorm signal, or d) any other severe weather warnings is hoisted. '

Please check all products immediately after delivery, to make sure there are no errors or broken items. No returns or exchanges will be accepted after 7 days of delivery.

Delivery Fee : HK$60.

We offer FREE delivery (single location only) for purchases over HK$1,500.

Our delivery service covers Hong Kong's Tung Chung & Ma Wan, but does not cover other areas in Lantau, outlying islands, HK International Airport, container terminals and Lo Ma Chau.

Parking service must be available for the delivery address. If the delivery address cannot be parked, we will contact you to collect the finished goods at the nearest parking space.

Walk-up charge

Wherever possible we will deliver your purchases via the lift.  If there is no lift in the building, or for whatever reasons we have to deliver by walking up the stairs, additional "walk-up charge HK$20 per level" will be charged by our delivery team (except from G/F to 1/F).  Below is the detailed explanation:

• For deliveries by walking up the stairs from G/F to 1/F, additional walk-up charge HK$20 will be waived.
• For deliveries by walking up the stairs from G/F to 2/F, customers need to pay additional walk-up charge HK$20 per level by cash directly to the delivery team.
• For deliveries by stairs from G/F to 3rd floor, customers need to pay additional walk-up charge HK$40, and so on.

Pat Chun do not provide "designated delivery time" service.

Due to traffic conditions, our delivery team will contact the consignee about an hour before delivery to confirm delivery time.

Thank you for your order.  If you have any questions, please feel free to contact us by phone, Monday to Friday from 10am to 5pm, at (+852) 2392-6862 or email us at customer.service@patchun.com.  You can also send a WhatsApp message to (+852) 5322-0069.

Delivery to hospital (limited service) Click here

Please refer to the following table for delivery schedule. Pat Chun reserves the rights to reschedule or change the schedule if necessary.